Veronica West is a registered psychologist (BPsychSc(Hons), MPH, MPsych) who provides psychology services for work-related injury. She is a registered WorkCover Queensland provider and is SIRA-approved to provide psychology services to injured workers in New South Wales. She supports both psychological injury claims and people who would benefit from psychological support while recovering from a physical workplace injury. Sessions are available via secure telehealth across Queensland, New South Wales, and the rest of Australia.
Work-related psychological injury is a particular area of interest for Veronica. She has spent over five years working in the employment and work-injury sector specifically, including establishing a return-to-work service in Queensland, and brings that experience to her clinical work with injured workers.
Who This Is For
Veronica works with people who have a work-related injury and are accessing, or considering accessing, support through a workers’ compensation scheme. This includes:
- People with a psychological injury, such as work-related stress, anxiety, depression, post-traumatic stress, or adjustment difficulties
- People recovering from a physical workplace injury who would benefit from psychological support during their recovery
- People with a new claim, and people with an existing or ongoing claim
How Workers’ Compensation Psychology Works
In Queensland, WorkCover Queensland and self-insurers fund psychology treatment for workers with an accepted claim. In New South Wales, treatment is provided under the workers’ compensation scheme regulated by the State Insurance Regulatory Authority (SIRA). As an approved provider in both states, Veronica can begin working with you once your claim and treatment have been approved.
Referrals are accepted from insurers and case managers, from GPs, and directly from workers with their claim details. Sessions for accepted claims are billed directly to the insurer.
Provider details: Veronica is available for New South Wales workers’ compensation referrals as a SIRA-approved provider (SIRA No. 150643), and for Queensland workers’ compensation referrals as a registered provider (Provider No. P0007253739).
For a closer look at how this works and what to expect, see Seeing a Psychologist Through Workers’ Compensation. For New South Wales specifically, see what a SIRA-approved psychologist is and how NSW workers’ compensation psychology works.
Common Work-Related Presentations
Work-related injury can affect mental health in a range of ways. Veronica commonly provides support for:
- Work-related and chronic stress, and burnout
- Anxiety and low mood connected to a workplace injury or its impact
- Post-traumatic stress following a workplace incident or critical event, including trauma
- Adjustment to a physical injury and the changes it brings to work and daily life
Therapeutic Approaches
Veronica draws on evidence-based approaches matched to each person and presentation. These include Acceptance and Commitment Therapy (ACT), Cognitive Behavioural Therapy (CBT), and, for trauma-related presentations, EMDR. The approach is collaborative and paced to what is workable for someone managing an injury and a claim at the same time.
In Person or by Telehealth
Sessions are available in person in Maroochydore from November 2026, and by secure telehealth across Queensland, New South Wales and the rest of Australia. For many injured workers, attending from home removes a barrier to consistent treatment, particularly where travel is difficult during recovery.
Frequently Asked Questions
Do you accept WorkCover Queensland?
Yes. Veronica is a registered WorkCover Queensland provider (Provider No. P0007253739) and works with injured workers who have an accepted claim in Queensland, including claims managed by self-insurers. The article on seeing a psychologist on a WorkCover Queensland claim explains how the process works.
Are you approved for NSW workers’ compensation?
Yes. Veronica is approved by SIRA to provide psychology services to injured workers in New South Wales under the workers’ compensation scheme (SIRA No. 150643).
Is workers’ compensation counselling the same as seeing a psychologist?
Many people search for counselling when they are looking for psychological support on a claim. Veronica is a registered psychologist, SIRA-approved in New South Wales (SIRA No. 150643) and a registered WorkCover Queensland provider. She works by telehealth, so she can see injured workers anywhere in New South Wales, including Sydney and the Sutherland Shire, and across Queensland.
Do I need a referral?
Referrals are accepted from insurers and case managers, from GPs, and directly from workers with their claim details. If you are unsure, you are welcome to get in touch and Veronica can talk through the options.
Do you bill the insurer directly?
Yes. For accepted claims, sessions are billed directly to the insurer.
Can you help with an existing claim?
Yes. Veronica works with both new and existing claims, including ongoing treatment where a worker is moving from another provider.
Do you offer telehealth for workers’ compensation?
Yes. Sessions are provided by secure telehealth across Queensland, New South Wales, and the rest of Australia.
If you have a work-related injury and would like to know more about working together, you can read about Veronica’s therapy approach or get in touch with your questions or claim details.
If you are in crisis or need immediate support, please contact Lifeline on 13 11 14, or call 000 in an emergency.