Privacy Policy
This Privacy Policy outlines how your personal information is collected, used, and protected when you engage with this website or access services provided by Veronica West (Psychologist and Board-Approved Supervisor).
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Information Is Collected
We may collect personal information that is reasonably necessary to provide our services, including:
- Name and contact details (such as email address and phone number)
- Information you provide via website forms or enquiries
- Health or clinical information (if you engage in therapy or supervision services)
- Appointment and service-related information
You are welcome to share only the information you feel comfortable providing at the enquiry stage.
2. How Your Information Is Collected
Your information may be collected when you:
- Complete a contact or enquiry form on this website
- Communicate via email or phone
- Engage in therapy or supervision services
- Book or attend an appointment
We may also collect limited non-identifiable data through website analytics (such as page visits and general usage patterns).
3. How Your Information Is Used
Your information is used to:
- Respond to enquiries and communicate with you
- Provide therapy or supervision services
- Manage appointments and administrative processes
- Maintain appropriate clinical records
- Meet legal, regulatory, and professional obligations
Your information will not be used for marketing without your consent.
4. Storage and Security of Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
This includes:
- Use of secure, password-protected systems
- Secure telehealth platforms
- Restricted access to client information
Health information is stored in accordance with relevant legal and professional record-keeping requirements.
5. Disclosure of Information
Your personal information will remain confidential and will not be shared with third parties except:
- Where required or authorised by law
- Where there is a serious risk to your safety or the safety of others
- With your consent (for example, communication with a referring GP or other healthcare provider)
6. Telehealth Services
Therapy and supervision services are provided via secure telehealth platforms. While reasonable steps are taken to ensure privacy and security, no online system can be completely risk-free.
By engaging in telehealth services, you acknowledge and accept these inherent risks.
7. Access and Correction
You may request access to your personal information or request corrections if you believe it is inaccurate.
Requests can be made using the contact details below.
8. Website and Cookies
This website may use cookies or similar technologies to improve user experience and understand general website traffic.
This information is typically non-identifiable and used for analytics purposes only.
9. Contact
If you have any questions about this Privacy Policy or how your information is handled, you can contact:
Veronica West
Email: hello@veronicawestpsychology.com
Website: veronicawestpsychology.com
10. Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes in legal requirements or service delivery.
The most current version will always be available on this website.